FAQ

• What is a template​ and how is it different than a document?

  Our templates are pre-designed forms with standard placeholders that guide you in creating a consistent, structured document. Unlike a one-off document, a template can be reused multiple times to save effort and maintain uniformity. It acts as a blueprint, so you don’t have to start from scratch every time.

• What are the different types of templates?

  Templates across many different categories are available, including business (invoices, SOWs), legal (contracts, NDAs, lease agreements), and HR (offer letters). Some are industry-specific, while others are general-purpose. The type you choose depends on the task, audience, and level of customization needed.

• What are templates used for?

  Just as Docusign helps to streamline contract management and e-signature, our templates help standardize repetitive processes by providing ready-made structures for common tasks. They save time, reduce errors, and ensure consistency across teams and projects. Businesses use them to simplify everything from drafting agreements to preparing reports and creative assets.

• Are templates legally enforceable?

  Docusign templates for contracts and agreements are designed to be legally valid when properly customized and executed in accordance with applicable laws. We strongly recommend having the templates reviewed by an attorney in your jurisdiction to ensure they address your specific business, jurisdictional requirements, and to avoid gaps or compliance issues.

• How secure are online templates—will my data be protected?

  At Docusign, the security and privacy of your templates and agreements are our top priority. We safeguard your data with industry-leading encryption, robust access controls, and continuous monitoring to prevent unauthorized access. Docusign meets global standards in data governance with certifications such as enterprise-wide ISO 27001:2022 certification, PCI-DSS, and SOC 1 Type 2 and SOC 2 Type 2 reports. Protecting our customers’ data privacy is a top priority for Docusign, and this includes our commitment to GDPR compliance. You can learn more about our security, privacy, and compliance commitments on our Trust Center.

• Can I use your templates to sign or share them electronically?

  Absolutely! Docusign templates can be easily shared, completed, and signed electronically from virtually anywhere. Each template is designed to be used within Docusign eSignature and is backed by built-in encryption, audit trails, and rigorous security standards. We make templates simple and secure to send, sign, and store documents without the delays and costs of paper processes.