Work Order template

Free work order template

A work order is a form that outlines tasks to be performed, typically in service-based industries. It is also commonly referred to as a job order, service order, maintenance request, repair order, or work ticket. A good work order ensures that both the service provider and the client are aligned on the scope of work, pricing, and deadlines.

And Docusign is here to help. Below you’ll find our free work order template that provides the typical details found on standard order forms including description of the work required, the time the job should take, the price, and the payment terms. All of which is customizable, fillable online with the ability to send the work order digitally via Docusign.

All you need to access our template is a free Docusign account, click on the sample work order template to access your customizable work order document.

To ensure every job starts on the right foot, a signed work order is one of the most important tools that set expectations and protects both parties.. Use our editable work order template to detail the job, tasks and terms, then get it signed quickly and easily with Docusign. 

This simple step can prevent disputes, streamlines your workflow, and paves the way for timely payment once the job is complete. Take control of your work process by getting started with Docusign today.

What is a work order?

A work order is an official document that authorizes and details a specific job or task to be completed. It typically includes the scope of work, assigned personnel, deadlines, and any materials or equipment required. Work orders are widely used in industries like maintenance, construction, manufacturing, and facilities management to ensure tasks are tracked and executed efficiently.

When do you need a work order?

Work orders are used whenever a job needs formal authorization and documentation before it can be carried out. This could include:

• Scheduling routine maintenance or inspections

• Requesting repairs for equipment or facilities

• Assigning construction or installation projects

• Managing client service requests

In many organizations, work orders are also part of regulatory compliance. For example, OSHA encourages proper documentation of maintenance and repair tasks to support workplace safety records.

What is included in a work order?

The following components must be included in a work order to make it valid and enforceable:

1. Identifying information

• Unique Work Order Number

• Date Issued

• Service Provider/Company Name and Contact Information

• Client/Customer Name and Contact Information

2. Scope of work

• Detailed Description of Work to be Performed

• Location and Specific Area for Work

3. Work schedule

• Requested Start and Expected Completion Dates

• Working Hours/Access Times

4. Cost and payment terms

• Itemized List of Materials, Labor, Equipment, and Associated Costs

• Subtotal, Taxes, Other Charges, and Total Cost

• Clear Payment Terms and Accepted Payment Methods

5. Terms and conditions

• Compliance with Laws and Standards

• Responsibilities for Permits and Approvals

• Procedure for Approving Changes to Scope or Price

6. Authorization

• Signatures

• Printed Names

• Dates for Both Parties

Additional (optional) components

While not always required, including these elements can further clarify expectations and protect both parties:

• Detailed Warranties (duration and coverage)

• Insurance Requirements or Proof of Coverage

• Specific Termination Clauses

• Dispute Resolution Methods (e.g., mediation, arbitration)

• Attachments or Supporting Documents (plans, diagrams, specifications)

• Additional Terms (confidentiality, penalties for delays, etc.)