Docusign Identify
Secure agreements with Phone Authentication
Protect your important agreements with multi-factor authentication, instantly sending one-time passcodes to recipients via SMS or automated phone call while also capturing detailed logs of each authentication attempt.
Take a quick tour of Phone Authentication offering to see just how easy it is to secure your digital agreements.
Easy-to-use recipient identity authentication
Quick and secure phone authentication for trusted, seamless digital experiences.
- Deliver one-time passcodes to recipient devices in seconds
Before accessing an agreement, recipients verify their identity by entering a one-time-passcode delivered to their phone in seconds* before it is automatically validated and they are granted access.
- Log authentication details for auditing and compliance purposes
To support compliance obligations, details of each authentication are securely captured and recorded in the Docusign Certificate of Completion and Envelope History for future auditing purposes.
- Do business globally with worldwide support
With support for most languages in hundreds of countries, you're able to deliver one-time passcodes to your customers in their preferred language, promoting a truly personalized experience.
Why fast, frictionless phone authentication is a must—according to the numbers
Intuitive, quick and high-trust phone verification
Verify users with minimal effort—delivering a seamless and secure digital experience for customers.
Flexible authentication
Enable users to receive one-time-passcode (OTP) by SMS or automated phone call for fast, flexible authentication.
Intuitive experience
With customer experience being of paramount importance, Phone Authentication enables you to increase security while maintaining an easy-to-use experience.
Detailed record of completion
Capture key information on each successful authentication within the Certification of Completion (CoC) and envelope history.
Truly global
Roll out a unified solution that scales with you, with support for 44 languages and 190 countries.
Why choose Docusign?
Partner with the #1 most trustworthy software company in America.†
Secure & User FriendlyDeliver the most secure agreement processes, without compromising on user experience.
Supports ComplianceDocusign ID Verification can be used as part of advanced electronic signature (AES) attainment process.
ScalableMaintain a consistent level of security for your digital agreements as your business continues to grow.
SophisticatedKeep ahead of identity fraudsters with our AI-powered solutions that combine advanced technology and human oversight.
Explore additional resources
Here are some additional resources you can review.
Portfolio overview
Discover how our portfolio of identity verification solutions helps reduce risks of identity fraud by providing higher levels of signer assurances, enhancing security and delivering a seamless, mobile-first agreement experience.
Verified Signatures
Read about Docusign’s lead qualified electronic signature (QES) solution, and how its built-in identity verification capabilities deliver a digital signature that’s considered as the legal equivalent to a handwritten signature
Flexible identity verification
Learn about Docusign’s offering and how its customisable capabilities deliver seamless digital experiences while enabling recipients to verify their identity anytime, anywhere.
The Future of Global Identity Verification
Explore findings and discover the recommendations from Docusign and Entrust’s recent global study revealing how leading organizations are combatting the rising instances of identity fraud using the latest digital identity verification and authentication technology
Frequently asked questions
Part of the Docusign Identify portfolio, when activated Phone Authentication enables signers to receive a One-Time Password (OTP) by SMS or phone call. To confirm their identity, the recipient must enter the code sent to their device, using their keyboard. Only once they have successfully passed the authentication challenge, can they access and review their documents as usual.
Docusign Phone Authentication supports over 70 languages and 190 countries.
As a global organization, through Docusign Identify we have the ability to support your businesses’ identity verification needs, regardless of where you do business. While solutions such as Docusign ID Verification are available globally* and can support most popular ID types, some of our solutions are more region-specific or relevant. For example, Knowledge-Based Authentication and Remote Online Notarization are only available to US-based customers, while ID Verification for EU Qualified is relevant to customers seeking a UK or EU eIDAS-compliant Qualified Electronic Signature (QES).
To find out more about which solution is perfect for you, contact our sales team or speak to your account manager.
*With the exception of China
Within the Docusign Identify portfolio, we offer several identity verification solutions, with each one verifying the identity of signers in a different way. For example:
- Docusign ID Verification consists of various options to select from:
- Require signers to provide government-issued identity documents before having to pass a simple biometric analysis (liveness detection). Enable Identity Wallet to save time for repeat signers.
- Ask signers to successfully answer a series of knowledge-based questions that have automatically been scraped from publicly-accessible databases.
- Enable signers to authenticate themselves by using electronic IDs.
- Let signers easily verify their identity through CLEAR.
- Enable workflows that dynamically adjust identity verification type based on customer risk with Risk-Based Verification††.
- Docusign Phone Authentication: As a means of signer authentication, signers receive a One-Time Password (OTP) to their registered device via SMS or Phone, and must enter that password into the platform before accessing the document.
- Docusign ID Verification for EU Qualified: For customers with global operations and who may require Qualified Electronic Signatures (QES), this solution requires signers to complete the identity verification checks for this type of digital signature.
Regardless of the option you select, the identity verification process is automated, tightly-integrated into the Docusign eSignature process, and tailored to your business needs to help streamline your agreement processes.
Docusign Identify refers to our family of enhanced identity verification and authentication products. These offerings solve the business problem of automating identity verification while maintaining a secure, simplified, and user-friendly experience that goes beyond standard email-based methods (i.e. asking the signer to confirm their email address). Due to the scope of our portfolio, our solutions can be tailored around your needs no matter your industry or use case.
At Docusign, we understand that agreement is based on identity and intent. While the standard way of identifying a signer is to send a link to the signer’s email address, certain types of high-value or highly-sensitive agreements require enhanced identity verification. While this may vary by country, region, or industry, the extensive list of solutions offered within Docusign Identify help customers integrate the right identity verification technique for any given type of agreement, while keeping the signing experience digital, user-friendly, compliant, and enforceable.
Contact sales to add Phone Authentication to your plan
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Individual results may vary.
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Taken from The Future of Global Identity Verification Report.
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Taken from the Microsoft Security blog.
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Newsweek, Most Trustworthy Companies in America 2025, Software & Telecommunications category.