Docusign eSignature System Requirements

Docusign eSignature works well with most modern computers.

Browsers

Docusign supports the latest stable release (except where noted) of these browsers:

• Chrome

• Firefox

• Microsoft Edge

• Safari

Note: Prerelease (such as Beta) versions of operating systems and browsers are not supported.

Recommended screen resolution

• 1024 x 768

Security settings

• Allow per session cookies

• User accessing the Internet behind a Proxy Server must enable HTTP 1.1 settings through a proxy connection

• Firewall settings must allow access to the server: https://docucdn-a.akamaihd.net. Docusign leverages Akamai as a content delivery service to enhance our application's performance.

PDF reader

• Acrobat Reader or similar software might be required to view PDF files.

• Your PDF reader must be able to open PDF 1.5+

Mobile web signing

Apple

• iPhone iOS 13.0+

• iPad iOS 3.0+

• iPod touch iOS 3.0+

Android

• Android 5.0+

Mobile app signing

You can use our mobile app on devices that run one of the following OS versions:

• Android version 9.0 (API level 28) or later

• iOS version 15 or later

Docusign Notary remote signing

In addition to the general signing requirements, Docusign Notary remote signing has these specific requirements.

Devices - A laptop, desktop or mobile device with a working camera and microphone. Note: For best results, we recommend notaries and signers use a laptop or desktop device. Signers can optionally use mobile devices.

Browsers

• Windows

  • Google Chrome current version

  • Firefox current version

  • Microsoft Edge current version for signers

• macOS

  • Safari (macOS only) 12 +

  • Google Chrome current version

  • Firefox current version

  • Microsoft Edge current version

• Note: If you are a Notary using signer held certificates from IdenTrust, Microsoft Edge is currently not supported

• Mobile devices - signers only; notary users are not supported.

  • Apple iOS 11 +

  • Android 5.0 +

Internet connection

• User internet access broadband service must support a live, real-time audio and video connection. For best results,we recommend that you hard-wire your device to the internet.

• We recommend the following minimum internet speeds. Test your internet speed at Speedtest.net.

  • Upload: 5Mbps

  • Download: 5Mbps

Validate that your system meets all requirements at the Pre-call Test page.