Transforming Wealth Management with Intelligent Agreement Management

Wealth management firms face fast-rising expectations for highly personalized, digital experiences—while navigating a growing client base, regulatory complexity, and advisor resource constraints. The Docusign Intelligent Agreement Management (IAM) platform transforms slow, manual onboarding and account servicing processes into more seamless and compliant digital journeys. By elevating the investor experience, freeing up advisors’ time, and easing compliance burdens, Docusign helps advisors focus on building trusted relationships and growing client portfolios. 

The top 25 financial companies in the Fortune 500 use Docusign, and Newsweek opens in a new tab named us the #1 most trustworthy software and telecommunications company in 2024 and 2025. Our platform helps wealth management firms operate more efficiently and securely at critical steps, providing complete audit trails, robust compliance features, and integrations with your CRM.

Accelerate operational efficiency 

Docusign helps eliminate manual and repetitive paperwork and automates common processes. Your advisors and customers can leverage pre-filled forms, near real-time data verification, and integrations with your CRM. The Docusign App Center provides 1,000+ active partner integrations—including Salesforce, Microsoft, Quik! Forms, Box, and more—enabling accurate data flow and helping your team build client relationships. 

Deliver personalized client experiences 

Turn onboarding and routine account servicing into fast, frictionless, and intuitive digital experiences for your clients. With the IAM platform, advisors can better support clients in opening new accounts, transferring assets, and completing portfolio maintenance from virtually any device—online or in collaboration with their advisor. Dynamic web forms, embedded identity verification, and seamless compliance workflows help ensure a simple, more secure, and mobile-friendly journey—fostering deeper engagement and client satisfaction. 

Mitigate risk and enhance client trust 

Docusign helps wealth management firms meet FINRA, SEC, and KYC requirements with integrated, near real-time identity and data verification. Every agreement is fully auditable—digital certificates, time-stamped activity, and automated storage routing to WORM-compliant repositories help simplify audits and enhance compliance. Automated workflows reduce manual errors and help firms adapt to evolving regulations and fraud risks without compromising on a seamless client experience.

Use case examples

IAM enhances experiences and streamlines operations

Our capabilities uniquely address each step of the agreement process to help transform your institution and advance your strategic plan.

IAM for Customer Experience

The preconfigured IAM for CX application helps you easily capture client information and build loyalty. By helping automate manual steps like data entry and identity verification, IAM for CX enables advisors to complete wealth management forms and agreements faster from virtually any device. The result is a smooth, engaging client experience that builds trusted relationships and helps you grow client portfolios. 

Docusign IAM platform capabilities 

Docusign IAM for CX offers powerful, modular capabilities designed to uniquely address critical steps of the agreement process:

• Web Forms: Collect client data and pre-fill agreements with interactive digital forms for onboarding, account updates, and asset transfers—reducing errors and time spent on manual entry.

• Maestro: Automate multi-step workflows, like account onboarding or completed agreement routing to WORM-compliant repositories, with an easy, no-code builder that keeps both clients and advisors moving.

• ID Verification & Risk-Based Verification: Embed identity verification and risk-based screening into the signing process, helping you balance security and client experience while meeting KYC compliance.

• Data Verification: Verify client-inputted information against internal and external databases in real-time to reduce Not In Good Order (NIGO) documents and streamline the signer experience.

• eSignature: Enable a secure, intuitive signing experience across any device, allowing customers to sign via a time-stamped, digital signature.

• Notary: Enable remote online notarization (RON) with quick access to secure, legally valid notarizations, virtually anytime and anywhere, eliminating in-person visits.

• App Center & Integrations: Sync agreement data instantly with systems like Salesforce, Microsoft, Quik! Forms, Box, and SharePoint to minimize re-entry and streamline processing 

• Workspaces: Give clients and advisors a single, secure spot to upload, track, and manage key documents for complex transactions.

Results