Transforming Banking with intelligent Agreement Management
Today's banking institutions face the dual challenge of meeting rising customer expectations for personalized, digital experiences while simultaneously combating escalating fraud and the pressure to reduce operational costs.
The Docusign Intelligent Agreement Management (IAM) platform transforms slow, manual, and error-prone account opening, lending, and maintenance processes into a more streamlined, compliant, and digital journey. By simplifying agreement processes, eliminating rework, and connecting seamlessly with your existing technology stack, the IAM platform empowers your team to delight customers and reduce administrative burden with every agreement.
The top 25 financial companies in the Fortune 500 use Docusign, and Newsweek opens in a new tab named us the #1 most trustworthy software and telecommunications company in 2024 and 2025. Our platform helps banking institutions operate more efficiently and securely at critical steps, providing complete audit trails, robust compliance features, and integrations with your core banking system.
Accelerate operational efficiency
Reduce NIGO rates by automating cumbersome manual processes and reducing repetitive data entry with data interoperability and intelligent automation. Your team and customers can leverage pre-filled forms, near real-time data verification, and automatic read/write capabilities with your core banking system. Plus, the Docusign App
Center provides 1,000+ active partner integrations—including Fiserv, MeridianLink, nCino, Jack Henry, Salesforce, and Microsoft—helping ensure your data flows seamlessly.
“Moving to Intelligent Agreement Management allowed us to unlock that data and make it accessible to all the systems in our ecosystem.”
Traci MichelChief Operating Officer & Chief Strategy Officer, Metro Credit Union
Delight banking customers
Turn onboarding and routine services into fast, frictionless, and intuitive digital experiences for your customers with the IAM platform. Customers can initiate new account openings, loan applications, or maintenance requests from virtually any device. Interactive web forms, built-in identity verification, and seamless compliance workflows help ensure a simple, more secure, and mobile-friendly journey that can increase conversion rates and drive loyalty.
Ease compliance burdens
Docusign helps banks meet the KYC and fraud prevention requirements with embedded, near real-time identity and data verification for every financial agreement. With Docusign, each agreement is fully auditable—digital certificates, time stamps, and secure storage routing help simplify audits and ensure transparency. Automated workflows can minimize human error and help banks adapt to evolving regulatory needs without compromising on a trusted, seamless customer experience, with your data always in your control.
- 90%
90% reduced processing time.
- 2X
2 times faster turnaround time on agreements.
- 100
100 paper forms transformed into digital workflows.
- <10
<10 min. average time to remotely notarize documents.
Use case examples
Account opening and lending | Account servicing and maintenance | Process automation and efficiency | Security and compliance | Operational risk and management |
Deposit account application | Change of name, address, or beneficiary | Approval workflow automation | Performing KYC checks | Annual reviews and audit preparations |
Checking and deposits applications | Money movement (e.g., ACH transfers, wire transfers) | Reducing manual work to update core banking systems | Audit trails and disclosure delivery | Standardizing disclosures |
Credit card applications | Maintenance form type reduction | Reducing Not-In-Good-Order (NIGO) rates | Routing and retention policies | Obtaining internal approvals on agreements |
Loan applications (Personal, Auto, Mortgage) | Power of attorney updates | Processing applications after signature | Consent capture for regulatory disclosures | Transfer of assets |
Cross-selling new financial products |
IAM enhances customer experiences and streamlines operations
The IAM platform scales with your organization, leading to more efficient operations and seamless experiences for banking staff and customers.
IAM for Customer Experience
The preconfigured IAM for CX application helps you easily capture customer information and build loyalty. By helping automate manual steps like data entry and identity verification, IAM for CX enables customers to complete
banking forms and agreements faster from any device. The result is a smooth, engaging experience that increases conversion rates and boosts retention, helping to set your financial institution apart in today’s competitive market.
Docusign IAM platform capabilities
Our capabilities uniquely address each step of the agreement process to help transform your institution and advance your strategic plan.
Web Forms: Effortlessly collect data and dynamically populate banking agreements with interactive web forms for a seamless customer experience, eliminating redundant manual data entry.
Maestro: Automate and design modular agreement workflows with a no-code builder, supporting data interoperability to eliminate manual handoffs.
ID Verification & Risk-Based Verification: Embed identity verification and risk-based screening into the signing process, helping you balance security and customer experience while enabling KYC compliance.
Data Verification: Verify user-input information against internal and external databases in real-time to reduce NIGO documents and streamline the signer experience.
eSignature: Enable a secure, intuitive signing experience across virtually any device, allowing customers to use a time-stamped, digital signature.
Notary: Enable remote online notarization (RON) with quick access to secure, legally valid notarizations, virtually anytime and anywhere, eliminating in-person visits.
App Center & Integrations: Leverage 1,000+ pre-built integrations, including key banking systems like Fiserv, MeridianLink, nCino, and Jack Henry, to automatically sync data across your tech stack and streamline processes.
Workspaces: Provide a central hub for customers to upload supporting documents and complete agreements, enhancing the experience for complex transactions.
